OpenTable for Pc 3y5829

We are regulars at a local restaurant (1-2 times a week) and we always made reservations through the this app app to avoid waiting in line. Sometimes they get too busy or have new host staff and apparently forget to check us in, so OT sends an email a few days later to ask if you attended your reservation. In the past, they’d check with the restaurant but when this recently happened to us, Khadejah asked for a scanned copy of our receipt. I explained that, for security reasons, I don’t feel comfortable sending copies of my credit card receipts (not to mention we shred anything with CC info) but I offered the names of staff we spoke to that evening with whom she could , and that we ALWAYS sit at table 10. Nope, she insisted on a receipt to give us credit for the visit. Why the change? Why demand personal financial information in a time when ID theft and credit card theft are rampant? I can tell you who saw me, who spoke to me, where I sat, heck- even what I wore, but that’s not sufficient? Unless there’s a change in this policy, we will likely begin using one of the many other reservation services available.

We made a 6:15 reservation at Kasai for my daughter’s 18th birthday with 4 of her friends. We were told when we arrived that the teppanyaki table we were waiting for had their check and was about to leave. 40 minutes later we were finally seated. The manager was very apologetic and even had appetizers on the house waiting when we arrived at our table. Everything else was great until the waiter delivering our soups looked like he purposely poured the soup all over my daughter. I actually watched him like it was in slow motion tilting the soup bowl onto her lap. She was soaked the rest of the night. The other waiter filled several of the soda glasses with water all night. The food was very good and the teppanyaki chef may have been the best we have had! The waiter at the end handed us the check and did not warn us that an 18% gratuity was already added. The final straw was when the waiter delivered bite sized cakes and my 11 year old daughter asked if there were any cashews or pistachios in them and the waiter said there are no nuts. She is allergic to both cashews and pistachios. She picked a chocolate one and bit into it only to find a trio of pistachios, strawberry and vanilla flavored cake. She immediately spit it into my napkin. The food was really good but there were too many other things that went wrong for us to visit again!

All I can say is WOW WOW WOW! We came here for the second time (first time yesterday) and still the same review! Fresh homemade food served as described, but even better! The past two days we have almost tried everything and took food home to go! Amazingly, delicious food and it’s going to be hard not to drive by and stop no matter what! I recommend the calamari, hummus, pizzas, the lamb (doesn’t matter burger or the entree). This place knows the proper cooking temps on the lamb and the “Mediterranean” is truly “Mediterranean” if you know what it should taste like! Also, the talent within the restaurant is professional, well-versed on the menu and the wine list. Customer service is definitely a 5+ along with the food! You have a diverse variety of food to choose from such as pasta, pizza, seafood and it’s all amazing! A must try and you will be hooked! Seriously, it is one of the best restaurants in the valley!

It's a useful service that I've used for years but there are a couple of annoying things about the app: 1) first of all, because you're on mobile, the app defaults you to "book a table near me now" mode and it's a little hard to navigate out of that. Most of the time I'm using the app, it's because I'm on the go or in a meeting - not because I need a table right then. It's annoying to constantly figure out how to book a table for a future date, in a distant neighborhood. It takes way too many clicks to do this. App designers: there's more than one mobile use case; more than one journey. 2) rebooking a table doesn't seem to work. I tried at various times of the day and kept getting error messages, or no error just no success. I ended up having to call the restaurant directly which to me, defeats a lot of the purpose of this app. Also, as others have noted, using rewards is a pain. This is the fault of the company, not the app, so it doesn't figure into my app rating, but I would advise against giving an Open Table gift certificate as a gift to anyone. There are way too many limitations, rules, and annoying steps to redeem.